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 Post subject: Re: The Tech Support Thread
PostPosted: Sat Oct 18, 2014 1:16 am 
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Lately I've been running into a weird display glitch across numerous applications. It started as problems with video playback relating to YouTube and other kinds of embedded videos; after a certain amount of time the clips will freeze or stop displaying correctly (or at all), though the sound will continue unaffected. Then I started noticing similar problems in Windows Media Player; the Player controls and menus will disappear, followed by the video itself. I have also started noticing similar display glitches in places like the JavaScript control panel. o_o

Using Win7 Pro SP1, hardware is still as listed here.

I've tried updating (and then changing) my browser, updating Flash, Java, and my video drivers. I've tried everything I could think of, and nothing has helped.

Any ideas? :(

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 Post subject: Re: The Tech Support Thread
PostPosted: Mon Oct 20, 2014 2:34 pm 
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How are your video card temperatures while operating? Are you still overclocking stuff?

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 Post subject: Re: The Tech Support Thread
PostPosted: Wed Oct 22, 2014 7:52 am 
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Zanth wrote:
How are your video card temperatures while operating? Are you still overclocking stuff?

Video card temps hover around 50° Centigrade while running games like XCOM, and in the mid-20s to low 30s the rest of the time.

As for overclocking...I haven't been consciously doing much of that, beyond some very modest tweaks which, AFAIK, shouldn't affect the video card. Having said that...a couple days ago I was looking at my PrecisionX (EVGA video management utility) settings, which I hadn't deliberately changed, but on a whim I reset it to the default values, and it looks like it had been running on...well, something other than that. So...either I had accidentally changed some settings in there without realizing it, or the thing decided to go off on its own or something. o_o

Unfortunately I have noticed some of the same problems since then, but they don't seem as severe, so...I'm just hoping my video card wasn't damaged, because, well, it doesn't seem to be available anymore. :(

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 Post subject: Re: The Tech Support Thread
PostPosted: Wed Oct 22, 2014 2:25 pm 
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Ok, it sounded to me like either overheating or improper voltage type things due to overclocking. I had some issues of that nature a while back when I was overclocking my video card (and processor), so that was my thought. Are you using release drivers or beta drivers? It was worse for me when I was using beta drivers.

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 Post subject: Re: The Tech Support Thread
PostPosted: Sun Oct 26, 2014 9:08 am 
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Zanth wrote:
Ok, it sounded to me like either overheating or improper voltage type things due to overclocking. I had some issues of that nature a while back when I was overclocking my video card (and processor), so that was my thought. Are you using release drivers or beta drivers? It was worse for me when I was using beta drivers.

Release drivers, and the problems don't seem quite as severe after doing a clean installation of the newest driver...though I am still noticing it. :(

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 Post subject: Re: The Tech Support Thread
PostPosted: Sun Oct 26, 2014 11:56 pm 
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Do you have your processor overclocked? Any voltage changes can mess up power to other components in your system that could potentially cause problems with your video playback. Is the glitching only in video you watch or does it happen in games/desktop/regular web browsing? If it's purely within the video itself, it could be something in your codecs.

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 Post subject: Re: The Tech Support Thread
PostPosted: Mon Oct 27, 2014 10:36 am 
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Zanth wrote:
Do you have your processor overclocked? Any voltage changes can mess up power to other components in your system that could potentially cause problems with your video playback. Is the glitching only in video you watch or does it happen in games/desktop/regular web browsing? If it's purely within the video itself, it could be something in your codecs.
I've primarily noticed the glitches with video playback, both embedded web content and also in WMP. But as I mentioned, I've also noticed some weird display glitches (i.e. things not displaying the way they're supposed to) in other applications such as the Java control panel.

As for my processor, the only thing I've tweaked is what was discussed here.

Thanks for all your input on this, by the way. :)

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 Post subject: Re: The Tech Support Thread
PostPosted: Mon Oct 27, 2014 12:20 pm 
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Ah, right, ok. Have you installed any codecs packs at all? Have you tried opening your machine up and re-seating the video card?

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 Post subject: Re: The Tech Support Thread
PostPosted: Tue Oct 28, 2014 9:56 am 
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Zanth wrote:
Ah, right, ok. Have you installed any codecs packs at all? Have you tried opening your machine up and re-seating the video card?
I don't recall installing any codec packs, and I have not tried physically re-seating the video card. Do you think I should try that, and could the previously-linked processor setting be related at all (in other words, should I keep it set at "Optimized" or should I go back to "Standard"?)

...Shit. Just got a very nasty BSOD from trying to play a YouTube clip. :shock: Managed to locate three system logs that appear to be related to the event, I'll paste their contents here...I'm out of my depth with this stuff, so hopefully it'll tell us something...? :(

Quote:
Code:
Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033

Additional information about the problem:
  BCCode:   116
  BCP1:   FFFFFA8012EB24E0
  BCP2:   FFFFF8800F5C3C14
  BCP3:   0000000000000000
  BCP4:   0000000000000002
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   256_1

Files that help describe the problem:
  C:\Windows\Minidump\102814-9765-01.dmp
  C:\Users\Corey\AppData\Local\Temp\WER-14944-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

-------------------------------------------

Log Name:      Application
Source:        Windows Error Reporting
Date:          10/28/2014 9:25:00 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Temple_of_Nod
Description:
Fault bucket X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys, type 0
Event Name: BlueScreen
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=14947&Bucket=X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys&ID=259e848a-655c-424c-a218-810a9707fb3b
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\102814-9765-01.dmp
C:\Users\Corey\AppData\Local\Temp\WER-14944-0.sysdata.xml
C:\Users\Corey\AppData\Local\Temp\WERE703.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0ffe190b

Analysis symbol: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys
Rechecking for solution: 0
Report Id: 102814-9765-01
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T14:25:00.000000000Z" />
    <EventRecordID>11159</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Temple_of_Nod</Computer>
    <Security />
  </System>
  <EventData>
    <Data>X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys</Data>
    <Data>0</Data>
    <Data>BlueScreen</Data>
    <Data>http://wer.microsoft.com/responses/resredir.aspx?sid=14947&amp;Bucket=X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys&amp;ID=259e848a-655c-424c-a218-810a9707fb3b</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Windows\Minidump\102814-9765-01.dmp
C:\Users\Corey\AppData\Local\Temp\WER-14944-0.sysdata.xml
C:\Users\Corey\AppData\Local\Temp\WERE703.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0ffe190b</Data>
    <Data>X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys</Data>
    <Data>0</Data>
    <Data>102814-9765-01</Data>
    <Data>0</Data>
  </EventData>
</Event>

----------------------------------------------

Log Name:      Application
Source:        Windows Error Reporting
Date:          10/28/2014 9:25:00 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Temple_of_Nod
Description:
Fault bucket X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys, type 0
Event Name: BlueScreen
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=14947&Bucket=X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys&ID=259e848a-655c-424c-a218-810a9707fb3b
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\102814-9765-01.dmp
C:\Users\Corey\AppData\Local\Temp\WER-14944-0.sysdata.xml
C:\Users\Corey\AppData\Local\Temp\WERE703.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0ffe190b

Analysis symbol: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys
Rechecking for solution: 0
Report Id: 102814-9765-01
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T14:25:00.000000000Z" />
    <EventRecordID>11159</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Temple_of_Nod</Computer>
    <Security />
  </System>
  <EventData>
    <Data>X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys</Data>
    <Data>0</Data>
    <Data>BlueScreen</Data>
    <Data>http://wer.microsoft.com/responses/resredir.aspx?sid=14947&amp;Bucket=X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys&amp;ID=259e848a-655c-424c-a218-810a9707fb3b</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Windows\Minidump\102814-9765-01.dmp
C:\Users\Corey\AppData\Local\Temp\WER-14944-0.sysdata.xml
C:\Users\Corey\AppData\Local\Temp\WERE703.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0ffe190b</Data>
    <Data>X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys</Data>
    <Data>0</Data>
    <Data>102814-9765-01</Data>
    <Data>0</Data>
  </EventData>
</Event>

I could not locate that WER-14944-0.sysdata.xml file, it was not where the error message said it should be...annnnnnnnnd Windows won't allow me to attach the other file because of some stupid permissions bullshit, even though I'm logged in as administrator. Durrrrrrr. I love it when my PC gives me the finger for no reason.

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 Post subject: Re: The Tech Support Thread
PostPosted: Wed Oct 29, 2014 2:18 pm 
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Would be really nice if those logs included the actual STOP code, those are quite useful in diagnosing stuff. If it happens again, see if you can't get that. I don't think that processor setting should matter, but you could try setting it to standard and see if it helps. Re-seating the video card wouldn't be a bad idea, if something got a little loose it could cause problems such as this. Also re-connect the power cables to the card itself.

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 Post subject: Re: The Tech Support Thread
PostPosted: Fri Oct 31, 2014 5:26 am 
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Zanth wrote:
Would be really nice if those logs included the actual STOP code, those are quite useful in diagnosing stuff. If it happens again, see if you can't get that. I don't think that processor setting should matter, but you could try setting it to standard and see if it helps. Re-seating the video card wouldn't be a bad idea, if something got a little loose it could cause problems such as this. Also re-connect the power cables to the card itself.
Alright, I took the card out altogether, thoroughly vaccuumed out my case and then re-seated it (which also necessarily included reconnecting the power cables), and...well, the problems aren't quite as severe as they were, at least so far, but they continue to persist. :( More so in Windows Media Player, in fact; embedded videos like YouTube clips actually seem more cooperative...at least so far.

EDIT: Are the attached files of any use?


Attachments:
WER20D9.tmp.rar [52.51 KiB]
Downloaded 113 times

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Last edited by CWS on Fri Oct 31, 2014 6:32 am, edited 1 time in total.
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 Post subject: Re: The Tech Support Thread
PostPosted: Sat Nov 01, 2014 11:12 pm 
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I'm no good with dump files. If you get a blue screen again, make note of the stop code. Maybe try using VLC Player instead of Windows Media Player? It uses its own codecs rather than the ones installed to Windows.

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 Post subject: Re: The Tech Support Thread
PostPosted: Mon Nov 03, 2014 3:50 pm 
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I don't know if this tells us anything, but I just tried running the Windows Experience Index tool, and it failed at the video test. :cry:

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 Post subject: Re: The Tech Support Thread
PostPosted: Wed Nov 05, 2014 2:34 pm 
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Could be your video card is dying.

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 Post subject: Re: The Tech Support Thread
PostPosted: Sat Dec 20, 2014 4:13 am 
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Well, shit. I'm getting blue screens more often now. :cry: This is not good.

Does anyone know where to find logs with the stop codes in Win7 Pro? I haven't exactly had enough time to write them down when the system crashes, you know? o_o

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 Post subject: Re: The Tech Support Thread
PostPosted: Sat Dec 20, 2014 10:09 pm 
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There's a setting somewhere to make it so it doesn't automatically reboot on crash.

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 Post subject: Re: The Tech Support Thread
PostPosted: Sun Dec 21, 2014 2:28 am 
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Zanth wrote:
There's a setting somewhere to make it so it doesn't automatically reboot on crash.
A setting somewhere, huh? Well that's helpful :P

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 Post subject: Re: The Tech Support Thread
PostPosted: Sun Dec 21, 2014 2:47 pm 
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I don't remember where it is, if I have time to dig around and find it, I'll let you know.

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 Post subject: Re: The Tech Support Thread
PostPosted: Sun Dec 21, 2014 3:56 pm 
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Control Panel, System, Advanced system settings, Advanced tab, Startup and Recovery->Settings.

Hmm. The "Automatically restart" checkbox is immediately below the "Write an event to the system log" checkbox; so you might be able to find those system entries in Event Viewer.

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 Post subject: Re: The Tech Support Thread
PostPosted: Mon Dec 22, 2014 11:35 am 
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The Phiend wrote:
Control Panel, System, Advanced system settings, Advanced tab, Startup and Recovery->Settings.

Hmm. The "Automatically restart" checkbox is immediately below the "Write an event to the system log" checkbox; so you might be able to find those system entries in Event Viewer.
Yeah, I've been digging through the Event Viewer logs to the best of my ability, but can't seem to find the stop codes listed anywhere.

Anyway, thanks guys.

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